All Posts Tagged With: "world-class"
Help Bootstrap My Baldrige Project
What do world-class hospitals and medical centers do differently? What can the hospitals and medical centers we use learn from them?
To answer these questions, I’ve launched a new project on Kickstarter to research and write a book called The Road to World-Class Healthcare. You can watch a video introducing the project and read a complete description of it here. The key to the book is the research: road trips to 20 to 25 world-class hospitals and medical centers across the country to interview leaders and learn about best practices.
To fund the research, I’ve posted the project on Kickstarter. A Kickstarter project succeeds by gaining backers who pledge financial support in exchange for rewards. Your reward for becoming a backer of The Road to World-Class Healthcare includes exclusive access to audio excerpts of key interviews, photos, and video of best practices. Invest more and the rewards increase. You can find the complete list of rewards here.
One of the reasons for posting this project on Kickstarter, other than to help fund the research, is to see if it can generate interest. If it meets the goal, the book will be written, and that book will appeal to mainstream publishers who expect authors to…
27Dec2011 | Steve George | 0 comments | ContinuedThe Baldrige Formula for Success
If you’re looking for a repeatable formula for success, integrate the Baldrige model. The fact that it’s been repeated by dozens of organizations of all types, each with impressive results, affirms that the management model defined by the Baldrige Criteria is a formula for success.
Bain & Co. decided that integrating Baldrige was too obvious, so it spent ten years studying more than 2,000 companies to find the formula for success. Jill Jusko lists the five principles Bain came up with in “A Repeatable Formula for Success” (IndustryWeek, March 16, 2010):
1. Know what the core of your organization is and how you’ve made it work for you. This may include four to seven assets such as brand and talent. In Baldrige terms, it means identifying your core competencies and building on them.
2. Have up to ten non-negotiable principles upon which your organization is built. Baldrige calls these your mission, vision, and values.
3. Prefer distributed leadership, which means fewer layers of management. Baldrige doesn’t prescribe distributed leadership, but it does promote empowerment and agility, which are often associated with fewer layers of management.
4. Keep information coming in from customers through a strong, closed feedback loop system. The Baldrige Criteria ask a number of questions about…
17Mar2010 | Steve George | 0 comments | Continued10 Steps to World Class
What are the characteristics of a high-performing organization? What do they do or how do they act to distinguish themselves? What can your organization do to join their ranks?
The Baldrige model has identified the beliefs and behaviors of high-performing organizations. These 11 core values and concepts, embedded in the Baldrige Criteria and in Baldrige Award recipients, are essential to achieving performance excellence. You can find the complete list here and an explanation of each in the Criteria booklets here.
So how do you get your organization from where it is today to world-class status? Twenty years of Baldrige reveal the steps you can take to create a high-performing organization:
- Lead the transformation. It won’t happen without leaders committed to excellence, and it won’t happen without recognizing that the steps you take will transform your organization. Plan the journey, communicate the plan, measure progress, and facilitate change.
♦To learn more, read Is Baldrige Right for Your Organization, 10 Critical Questions: Senior Leadership, and An Achievable Mission and Vision; - Develop management system experts. You will need these experts to help focus resources and attention on what must happen along your journey. Take a few existing or rising stars and ask them to be Baldrige or state award examiners for…
