2009 Baldrige Award Winners Announced

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Honeywell Federal Manufacturing & Technologies, Kansas City, Missouri, in the manufacturing category. With 2,700 employees and an annual operating budget of $540 million, FM&T is a management and operating contractor at the National Nuclear Security Administration’s Kansas City plant. Performance highlights include:

• Overall customer satisfaction at or above 95% for the last four years compared to a commercial best-in-class benchmark of 85%
• A Management Assurance System for identifying, implementing, measuring, and sustaining the “critical to quality” needs necessary for desired performance
• An Enterprise Alignment Process for daily accountability, aligned with FM&T’s balanced scorecard and strategic plan
• Cost savings of $23.5 million to $27 million annually for the past three fiscal years through the Six Sigma Plus Continuous Improvement Model

MidwayUSA, Columbia, Missouri, in the small business category. MidwayUSA has 243 full-time and 100 part-time employees and annual revenue of $185. It is a catalog/Internet-based retail merchant that offers shooting, reloading, gunsmithing, and hunting products. Performance highlights include:

• 1,500 documented processes, each focusing on the customer
• Overall customer loyalty of 94%
• Growth rate of 30% compared to 10% for its top competitor
• Strategic planning process that systematically aligns key processes to company goals, customer key requirements, and core competencies

AtlantiCare, Egg Harbor Township, New Jersey, in the health care category. AtlanticCare is a nonprofit health system with 4,872 employees and $700 million in annual revenues. Performance highlights include:

• Ranked seventh out of 4,200 hospitals in 2006 by Commonwealth Fund for clinical results…