All Posts Tagged With: "product performance"
10 Critical Questions: Results
The Baldrige model focuses on results: You don’t transform an organization without a very good reason, and for those organizations that transform themselves through Baldrige, the reason is because it delivers results. Check out some of the results achieved by Baldrige Award recipients in the following areas:
Better yet, read Category 7 in the award application summary of any winner you choose (click here) and you will find impressive results across all six of the areas measured.
The Results Category is the only Category in the Baldrige Criteria that examines your organization’s performance and improvement—but this one Category is worth 45% of the possible points when scoring a Baldrige application because the Baldrige model focuses on results. The best way to evaluate your results is through an assessment using the Baldrige Criteria. You can find out how to do that here. If you cannot do a full assessment but want insight into how to improve your results, here are 10 critical questions to ask and answer:
What are your current levels and trends in key measures of:
- Product performance OR student learning and improvement in student learning OR health care outcomes, health care process results, patient safety, and patients’ functional status?
- Customer/student/patient and stakeholder satisfaction, dissatisfaction, relationship building, and engagement?
- Financial performance?
- Market or marketplace performance?
- Workforce engagement and satisfaction?
- Workforce and leader development?
- The operational performance of your work systems and key work processes?
- Regulatory and legal compliance and ethical behavior?
- For each of these measures, how does your organization’s performance compare to that of your competitors and other organizations with…
