All Posts Tagged With: "process requirements"
Baldrige Model: How do you design, manage and improve your key work processes?
Item 6.2 in the Baldrige Criteria asks key questions about how you design, manage, and improve your key work processes. The following processes, best practices, and problem areas look at critical issues in this part of the Baldrige model.
Your organization needs processes for:
- Designing efficient and effective work processes to meet all key requirements, including incorporating new technology, organizational knowledge, product excellence, and the need for agility
- Determining and meeting key process requirements
- Managing your supply chain including evaluating supplier performance
- Improve processes to achieve better performance, reduce variability, and improve products and services
Best practices to consider:
- Process thinking is a cultural attribute of the organization.
- Every key process and its key requirements has been identified, the processes have been mapped, in-process and end-of-process measures have been identified, and data from these measures are analyzed and used to continuously improve the processes.
- Supply chain management involves suppliers in improving quality and cycle time.
Common problem areas:
- When problems occur, people look at who to blame rather than where a process failed.
- The organization has never tried to identify its key processes or determine their requirements.
- No systematic approaches are in place to manage and improve key processes.
- Few in-process measures are taken and few end-of-process measures are used to improve performance.
- Suppliers are…
Baldrige Model: How do you design, manage and improve your work systems?
Item 6.1 in the Baldrige Criteria asks key questions about how you design, manage, and improve your work systems. The following processes, best practices, and problem areas look at critical issues in this part of the Baldrige model.
Your organization needs processes for:
- Designing your work systems
- Capitalizing on your core competencies
- Determining which processes will be internal and which will be external
- Determining work system requirements
- Managing and improving your work systems to deliver customer value and achieve organizational success and sustainability
- Control costs of your work systems including preventing defects, service errors, and rework, and minimizing the costs of inspections, tests, and process/performance audits
- Ensuring work system and workplace preparedness for disasters or emergencies
Best practices to consider:
- Unlike most organizations whose work systems evolve over time, role model organizations make a deliberate effort to identify their work systems, design or redesign them to better accomplish the work of the organization, and manage them to achieve strategic objectives and goals.
- The organization uses its strategic planning process to determine how to capitalize on its core competencies and to identify needed competencies for the future.
- The organization uses specific criteria to determine whether key processes will be internal or external, including cost/benefit analysis, internal capabilities and capacity, and the availability of…
10 Critical Questions: Process Management
The Baldrige Criteria describe a process model. Six of the seven Criteria Categories ask powerful questions about the key processes necessary to operate a high-performing organization. Your responses to those questions are evaluated based on the effectiveness of your approaches, how widely and consistently they are deployed, how systematically they are refined, and how well they are aligned with your organizational needs.
The Process Management Category asks how you design your work systems and how you design, manage, and improve your key work processes. The best way to evaluate how well you do this is through a Baldrige assessment using the Baldrige Criteria. You can find out how to do that here. If you cannot do a full assessment but want insight into how to improve process management, here are 10 critical questions to ask and answer:
- How do you design and innovate your overall work system (how the work of your organization is accomplished)?
- How do your work systems and key work processes (your most important internal value creation processes) relate to and capitalize on your core competencies?
- What are your key work processes?
- How do you determine the key requirements for these processes and what are they?
- How do you design and innovate your…
