All Posts Tagged With: "organizational learning"
KEYSTONE: Organizational Learning
Learning is a keystone in the Baldrige Criteria. Organizational and personal learning is one of 11 Baldrige core values, and learning is one of four factors used to evaluate every process. According to the Criteria, “learning refers to:
- refining your approach through cycles of evaluation and improvement
- encouraging breakthrough change to your approach through innovation
- sharing refinements and innovations with other relevant work units and processes in your organization”
Plan-Do-Check-Act is a learning cycle. Organizations in which PDCA is a natural part of how they do things are learning organizations. “Organizations that have acquired the learning habit are endlessly seeking new methods or new products, forever testing and then reflecting, consciously or unconsciously pushing round that wheel,” wrote Charles Handy in Learning Organizations (Sarita Chawla and John Renesch, 1995).
Creating a learning organization means creating a climate in which learning is encouraged, assisted, applauded, and rewarded. It also means engaging employees in the learning process. Peter Senge, one of the gurus of systems thinking and learning organizations, wrote in his seminal book, The Fifth Discipline, “People learn most rapidly when they have a genuine sense of responsibility for their actions. Helplessness, the belief that we cannot influence the circumstances under which we live, undermines the incentive…
19Nov2009 | Steve George | 0 comments | Continued
