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How to Use Baldrige.com
The Baldrige model addresses the key components of an effective management system for all types of organizations. The model is defined by the Baldrige Criteria, available online at the Baldrige program Web site.
The first seven links at the top of this page represent the seven Baldrige Categories. Click on one and you will find articles related to that Category. For example, click on “3 | Customer” and you will be taken to articles on everything from customer knowledge to customer support to customer loyalty.
Hover over the “Baldrige” link to see three options: “Baldrige Process,” “Criteria,” and “Quality Award Programs.” If you’re new to Baldrige, click on “Baldrige Process” for articles that can help you understand what Baldrige is and how it can help your organization.
Hover over the last link, “Sector,” to connect to articles that are relevant to what you do: business, education, government, healthcare, or nonprofit.
Look under Resources in the second column for helpful information about the Baldrige process and Criteria and other related topics.
If you can’t find what you are looking for, let us know by email (click here) and we will do our best to provide it.
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26Oct2009 | Steve George | 0 comments | ContinuedNonprofit Case Study
A Baldrige case study is a good way to understand how organizations similar to yours would respond to the Baldrige Criteria. This is especially true for nonprofits and government agencies, which have only two Baldrige Award recipients in their category, a city and an armaments developer.
The 2006 Flagstaff Case Study is the fictional application of the Flagstaff District, Grand Canyon Region, one of 41 districts within the U.S. Water Resource Agency. The application responds to the questions in the 2006 Criteria for Performance Excellence.
If you work for a nonprofit or government agency that is interested in Baldrige, I recommend reading the case study and the 2006 Criteria to get a sense for what areas the Criteria ask about and how your organization might respond. You may also want to read the application summaries of the 2007 Baldrige Award nonprofit recipients.
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