All Posts Tagged With: "deployment"
10 Questions to Ask about Everything You Do
The Baldrige Criteria ask how an organization operates. How do you do what you do? Whether the focus is on leadership, strategic planning, customers, measurement, employees, or process management, the questions peel apart the processes you use to get things done.
Before you can write a Baldrige or state award application, you must gather the information you need to answer the Criteria questions. That means interviewing internal subject matter experts about the six process categories and one results category in the Criteria. One way to prepare subject matter experts for these interviews is to reassure them that you will be discussing how they do what they do. A Baldrige assessment is, after all, a snapshot of how your organization operates.
Another step in the preparation is to describe the scope of the information you will be looking for by sharing 10 process questions that we should all be able to answer about the work we do:
- What is your approach to _(the area you are focusing on)_?
- How do you determine customer and stakeholder requirements for it?
- How systematic is your process?
- How do you deploy it to all units that should be using it?
- How is it aligned with your organization’s mission, vision, and goals?
- How is it innovative, transformational, or a role model for similar processes?
- How do you use data and information to evaluate and improve the process?
- How do you compare your performance on key process measures to that of other organizations?
- How do you review performance and use these reviews to improve your processes?
- How do you…
The 90-Day Action Plan
One of the contributions of healthcare’s participation in the Baldrige process has been the 90-day action plan, which is now being used by more and more businesses, educational organizations, and nonprofits.
The 90-day action plan is a systematic tool for deploying a strategic plan. Before it came along, organizations often had trouble reviewing performance to plan during the year with the result that initiatives were not completed and goals were not met.
Organizations use the 90-day action plan to break annual goals and objectives into the quarterly actions necessary to achieve them. By reviewing performance on the 90-day plans, senior leaders ensure that actions are on track or they can more quickly intervene to get them on track.
Baptist Hospital, Inc., which received the Baldrige Award in 2003, was one of the first to popularize 90-day action plans. Its award application summary describes the process:
Leader annual goals…are translated into 90-day action plans to facilitate goal accomplishment. 90-day action plans for BHI leaders are formulated or updated each quarter. This process for updating or reevaluating action plans on a quarterly basis enables the organization to be flexible and agile in accomplishing or reassessing longer-term goals and objectives. The 90-day action plan process is the fundamental and fully deployed method used to evaluate progress toward accomplishment of goals and address other strategic issues. Senior officers also maintain 90-day action plans, which are called senior management priorities. At quarterly retreats, the senior officers evaluate progress toward accomplishment of their own goals and formulate changes as appropriate.
The Baptist…
3Nov2009 | Steve George | 0 comments | Continued
