All Posts Tagged With: "ASQ"
Innovation and Quality
What is the relationship between innovation and quality?
In June 2009, leaders from business, industry, non-governmental organizations, ASQ, and the Baldrige program met to discuss how “quality and performance improvement can achieve the greatest effect and foster positive change.” At the end of the day, the group identified four priority areas of focus for the future of quality and organizational performance excellence:
- Ensure that quality systems and performance excellence are relevant and support long-term sustainability
- Connect quality with innovation
- Increase public awareness by branding quality and performance excellence
- Use information and engagement technology and tools to change mindsets and behavior
I think connecting quality with innovation is the easiest of the four because the connection already exists. In a culture of innovation, people are constantly seeking ways to improve processes and performance. It’s not just about building the next iPod or creating the next Twitter. In fact, it’s almost not about that at all. I read an interview done by Ubiquity with Peter Denning, a teacher at the Naval Postgraduate School, in which he does a great job of redefining innovation. “What I hear most commonly from people is the notion that innovation means a new or novel idea,” said Denning. “Some people add that the idea flows…
26Aug2009 | Steve George | 0 comments | Continued
