All Posts Tagged With: "application summaries"
Interpreting Criteria Questions
The questions in the Baldrige Criteria can be overwhelming for first-time responders. They are often complex. The language they use may be different than the language your organization uses. Questions may sound alike. The learning curve is steep and frustrating to climb.
Here are 10 Tips to make a difficult but rewarding journey a little easier.
- Become familiar with all of the Criteria. Each question is one part of a holistic management system. You need a general understanding of everything in that system to see where your Category, Item, Area to Address, and/or questions fit. Read the relevant Criteria booklet cover to cover before tackling your section.
- Read at least one Baldrige Award recipient’s responses. The application summaries of 44 recipients are available online through the Baldrige program. Pick one. If you have to do it fast, read a Category. You’ll get a sense of how to craft responses that answer the questions accurately, completely, and concisely.
- Start with the Organizational Profile. The Profile presents basic information about your organization upon which the Category responses are built. You’re flying blind if you start answering questions without the Profile to guide you and you’ll end up either revising your responses to align with the Profile or producing a section…
