Employee Engagement and the Bottom Line
August 20th, 2009 • Related • Filed Under
I recently wrote about how Sears correlated increases in employee satisfaction to increases in revenue. A topical BusinessWeek article provides more supporting evidence:
- Best Buy sees a $100,000 annual increase in sales at any location where employee engagement rises 2%.
- According to a 2005 survey, J.C. Penney had only 67% of its employees engaged. This year, its engagement scores climbed to 80%. The company’s earnings per share growth over the last five years is five times the industry average.
The focus of the first Item in Category 5 of the Baldrige Criteria is workforce engagement: How do you engage your workforce to achieve organizational and personal success? It’s a large and complex Item for a large and complex issue that includes how you determine the factors that affect employee engagement, how you assess it, how you create a culture and systems that support it, and how you develop people.
As Sears, Best Buy, J.C. Penney, and others have discovered, it’s also an issue that can boost your bottom line.
(1 votes, average: 4.00 out of 5)
Loading ...
