In earlier articles, we listed some of the world-class financial results and customer results achieved by Baldrige Award recipients. Another area where they excel is in engaging and satisfying their employees.

“Valuing workforce members” is a Baldrige core value defined as “committing to their engagement, satisfaction, development, and well-being.” Whatever your organization’s goals for creating a high-performing workforce, evaluating and improving your management system through regular Baldrige assessments will help you achieve them.

You can test the validity of that statement by considering the workforce-related results of organizations that have received the Baldrige Award:

• Named one of “America’s 100 Best Places to Work in Healthcare” with employee satisfaction ranked in the 97^th percentile nationally (Poudre Valley Health System)
• Increased employee engagement from 37% to 65% in four years (Cargill Corn Milling)
• Staff turnover declined from 13.5% to 7.5% in five years (Mercy Health System)
• Employee turnover declined from 7.5% in 1997 to 4.5% in 2006 (City of Coral Springs)
• Turnover rate of less than 2% and never had a layoff (PRO-TEC)
• Teachers receive approximately 300 hours of technology training per year (Jenks Public Schools)
• 0.6 workdays lost due to injury per 200,000 worker hours, compared to the Bureau of Labor Statistics average of 4.8 (DynMcDermott Petroleum Operations Company)
• All employees have career development plans; 22 former employees have been named presidents of other colleges (Richland College)
• Retention of registered nurses reached 98% (Robert Wood Johnson University Hospital Hamilton)
• 90% of employees receive leadership training (Los Alamos National Bank)
• 3,300 employees contributed 20,000 implemented ideas in 2001, saving nearly $10 million (Clarke American, which averages 76 hours of training/employee)
• Employee satisfaction “best-in-class” (Medrad)
• 80% of employees would recommend it as good place to work (Cat Financial)

You can learn more about these and other Baldrige Award recipients’ results—and the processes that produced them—online at the Baldrige program’s Web site.

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