Baldrige and Quality Results
December 23rd, 2009 • Related • Filed Under
In earlier articles, we listed some of the world-class financial, customer, and workforce results achieved by Baldrige Award recipients. Another area where they excel is in the quality of their work processes:
- Cost savings from increased productivity and deployed innovations of $23.5 million to $27 million annually for past three years (Honeywell Federal Manufacturing & Technologies)
- Cost savings from process improvement increased from $8 million in 2005 to more than $25 million in FY2009 (Heartland Health)
- Error-free delivery rate of 99% or better from 2005 to 2008 (Cargill Corn Milling)
- In 2006, average charge $2,000 lower than that of its main competitor and $7,000 lower than the Denver metropolitan area (Poudre Valley Health System)
- Crime rate cut in half over the last ten years (City of Coral Springs)
- Achieved overall Lean/Six Sigma improvements in quality (91%), cost (70%), schedule (67%), and risk (84%) with an overall cost avoidance of $3.22 billion since 2001 (U.S. Army Armament Research, Development and Engineering Center)
- Delivered services within 3 days of customer request compared to 40 days for competitors (Boeing AS)
- Quality ratings 21% higher than closest competitor (Motorola CGISS)
- 1 error in every 3,325 transactions—and 18 seconds between placing and receiving an order compared to competitors’ 70 sec. (Pal’s Sudden Service)
To find out more about world-class performance, read:
- Baldrige and Financial Performance
- Baldrige and Customer Results
- Baldrige and Workforce Results
- 10 Critical Questions: Results
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