In a previous post, we listed 10 critical questions you can ask about your organization that will illuminate key strengths and opportunities for improvement. As we noted, the best way to evaluate your management system is through a Baldrige assessment using the Baldrige Criteria. You can find out how to do that here.
The Criteria consist of powerful questions, rarely asked, about how an organization functions. If you cannot do a full assessment now, here are 10 more critical questions, this time about senior leadership, which can help you uncover opportunities for improving your leadership system.
- How do senior leaders set and deploy your organization’s vision and values?
- How do their personal actions reflect their commitment to these values?
- How do senior leaders personally promote legal and ethical behavior?
- How do they create a sustainable organization?
- How do they create an environment for performance improvement and leadership, accomplishing your mission and strategic objectives, innovation, organizational agility, and organizational and workforce learning?
- How do senior leaders communicate with and engage the entire workforce, including two-way communication and communicating key decisions?
- How do senior leaders create a focus on action to accomplish your organization’s objectives, improve performance, and attain your vision?
- What performance measures do they regularly review to identify needed actions?
- How do you evaluate the performance of senior leaders?
- How do they use their performance reviews to further their development, improve their personal leadership effectiveness, and improve the performance of the leadership system?
If you want to know how world-class organizations answer these questions, read Category 1, Leadership, in their online award application summaries.
If you want to see all of the questions asked about Leadership, turn to the first Category in the Baldrige Criteria booklets.