http://www.baldrige.com/criteria_customerfocus/when-very-satisfied-is-impossible/ Tue, 07 Feb 2012 17:53:40 -0700 http://wordpress.org/?v=2.8.3 hourly 1 http://www.baldrige.com/criteria_customerfocus/when-very-satisfied-is-impossible/comment-page-1/#comment-2928 Kim Peterson Wed, 29 Sep 2010 17:46:58 +0000 http://www.baldrige.com/?p=911#comment-2928 As a former airline employee, I appreciate your insightful post. Voice of Customer Survey data should be used to perform root cause analysis and not be satisfied with finding the symptoms of problem. The employee's service may not be the problem but quite often the process itself, which the employees are subjected to perform. As a former airline employee, I appreciate your insightful post. Voice of Customer Survey data should be used to perform root cause analysis and not be satisfied with finding the symptoms of problem. The employee’s service may not be the problem but quite often the process itself, which the employees are subjected to perform.

]]> http://www.baldrige.com/criteria_customerfocus/when-very-satisfied-is-impossible/comment-page-1/#comment-159 Georgetta Zuckerwar Thu, 14 Jan 2010 20:52:29 +0000 http://www.baldrige.com/?p=911#comment-159 Thank You for sharing your knowledge, Really nice post Thank You for sharing your knowledge, Really nice post

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