http://www.baldrige.com/criteria_customerfocus/ground-zero-for-customer-service/ Tue, 07 Feb 2012 17:53:40 -0700 http://wordpress.org/?v=2.8.3 hourly 1 http://www.baldrige.com/criteria_customerfocus/ground-zero-for-customer-service/comment-page-1/#comment-639 Jack Wed, 17 Mar 2010 02:50:02 +0000 http://www.baldrige.com/?p=476#comment-639 One of my favorite customer service quotes is "You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied." -JERRY FRITZ One of my favorite customer service quotes is “You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.” -JERRY FRITZ

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