The Baldrige Criteria are built on 11 interrelated core values and concepts:
- Visionary leadership
- Customer-driven excellence
- Organizational and personal learning
- Valuing workforce members and partners
- Agility
- Focus on the future
- Managing for innovation
- Management by fact
- Societal responsibility
- Focus on results and creating value
- Systems perspective
These core values and concepts are embedded in high-performing organizations, as you discover as you read the application summaries of Baldrige Award recipients. As the Baldrige Criteria booklets state, “They are the foundation for integrating key performance and operational requirements within a results-oriented framework that creates a basis for action and feedback.”
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