Nonprofit
Nonprofit Case Study
A Baldrige case study is a good way to understand how organizations similar to yours would respond to the Baldrige Criteria. This is especially true for nonprofits and government agencies, which have only two Baldrige Award recipients in their category, a city and an armaments developer.
The 2006 Flagstaff Case Study is the fictional application of the Flagstaff District, Grand Canyon Region, one of 41 districts within the U.S. Water Resource Agency. The application responds to the questions in the 2006 Criteria for Performance Excellence.
If you work for a nonprofit or government agency that is interested in Baldrige, I recommend reading the case study and the 2006 Criteria to get a sense for what areas the Criteria ask about and how your organization might respond. You may also want to read the application summaries of the 2007 Baldrige Award nonprofit recipients.
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