Summaries of 2009 Baldrige Award Winners Now Available
The application summaries for the 2009 Baldrige Award recipients are now available on the Baldrige program’s Web site. Just click on the organization to read its application summary (pdf):
- Honeywell Federal Manufacturing & Technologies (manufacturing)
- Midway USA (small busimess)
- AtlantiCare (healthcare)
- Heartland Health (healthcare)
- VA Cooperative Studies Program Clinical Research Pharmacy Coordinating Center (nonprofit)
The application summaries are sanitized versions of the application submitted by the organization with any proprietary information removed. (In the case of Honeywell Federal Manufacturing & Technologies, everything except the Profile has been removed so there’s not much there to review.)
You don’t have to read the entire applications to get value from them. If you’re interested in a particular part of the management system, say, strategic planning, you can page down to Category 2 and, in most cases, find a diagram of the organization’s strategic planning process. If you’re curious how an organization performed in a particular area, say, customer satisfaction, you can jump to Item 7.2 in Category 7 and check out trend charts showing results and, in most cases, benchmark comparisons.
If you want to dig into a process, I suggest reading the questions that the explanation is responding to. You can find the Criteria online here.
To read more about how to use the Baldrige Criteria to improve, click on these articles:
- How Long Does It Take to Win
- Leading the Integration of Baldrige
- 5 Baldrige Application Mistakes
- Tracking Your Baldrige Journey
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