First Steps on the Baldrige Journey
There are no better advocates for the Baldrige journey than the leaders of organizations that have received the Baldrige Award. A video by the Alliance for Performance Excellence, a nonprofit network of international, national, state, and local Baldrige-based award programs, features several of these leaders explaining why they started that journey and what their organizations have gained from it.
I was particularly struck by a comment made by Rulon Stacey, president and CEO of Poudre Valley Health System, which won the Award in 2008. He said, “We’ve got lessons learned that are saving people’s lives because we participated in the Baldrige process.”
Terry Holliday, superintendent of Iredell-Statesville Schools, another 2008 Award recipient, talked about how, when his schools improve, more children are successful.
Michael Levinson, city manager of the City of Coral Springs, which received the Award in 2007, listed world-class results in response to people who ask, “Why Baldrige?”: AAA bond rating on Wall Street from all three rating agencies, bringing capital projects in on time and within budget, 96% business satisfaction rating, and a 94% resident satisfaction rating.
Our goal at Baldrige.com is to support the development of well-run, world-class organizations. That’s where the Baldrige journey takes you. Together, we can move toward our vision: Every Organization a Baldrige Organization.
To watch the 11-minute video, click here.
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