What information do you need to build the organization you want?

We’ve been answering that question now for one year with nearly 370 articles on all aspects of a world-class management system. Our guide for what to address is the Baldrige model defined by the Baldrige Criteria and used to determine Baldrige Award winners. No other management model in the world has been as thoroughly tested, refined, and deployed.

The goal of any management system is to produce the results you want your organization to achieve. Ideally, those results align with your organization’s mission and vision. In world-class organizations, results are multi-dimensional and not just profits for a business or test results for a school. The Baldrige Criteria identify six areas where excellent results are necessary for long-term success.

The rest of the Baldrige Criteria address the development and deployment of the systematic processes needed to achieve world-class results. The Baldrige model is a process model: It asks how you do what you do more than 130 times.

Process has four dimensions:

• The approach you use to get something done
• Consistent deployment of the approach to all relevant areas of the organization
• Refining the approach through cycles of learning
• The integration of your approach with the rest of your management system

Questions about your processes are organized in six Categories: leadership, strategic planning, customer focus, measurement, workforce focus, and process management. Everything you do to run your organization fits into one or more of these Categories.

The articles on Baldrige.com explore the Categories, as you can see by clicking on one of the Categories on the menu bar at the top of the page. We also provide information about the Baldrige assessment process and Award and about specific sectors such as business, healthcare, education, and government.

In our experience, the Baldrige model is relevant for any type and size of organization. That’s the beauty of the Baldrige model: It captures the key elements that must be addressed for any organization to achieve its potential. You can see what those elements are by reading the Baldrige Criteria, and you can find out how well your organization performs on those elements by conducting a Baldrige assessment.

A Baldrige assessment can be a transformative experience. Organizations that want to improve will find opportunities for improvement that will change how they operate, and because the Baldrige model has been tested and proven effective for more than 20 years, leaders can feel confident that the changes they choose will make their organizations better.

To learn more about Baldrige, check out the articles listed in blue in the middle column on this page. To learn more about what each Category addresses, click on the Category at the top of this page and you all of the articles about that Category will be listed.

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