Nobody does Baldrige because it’s great fun: They do it because it gets results. No matter what your organization does, you have to create value for your stakeholders or you will fail.
The results of Baldrige Award recipients prove that integrating Baldrige works. Here are just a few examples from several different recipients (you can get more details in their profiles):
Customers: Several are market share leaders – one company grew market share 50% in six years, another’s market share is 42% higher than its closest competitor; another exceeds customer expectations twice as often as its competitors; healthcare winners rank in 99th percentile in patient satisfaction; eighth-graders’ enthusiasm for learning reading and science jumped from 42% to 82% in one year; parent satisfaction up from 62% to 96%
Employees/Staff: Turnover cut in half; nurse retention to 99%; average 75 hours or more of training per employee per year; employee satisfaction “best-in-class”; faculty satisfaction at 96%; saved more than $15 million in two years on employee-generated ideas
Quality: Quality ratings 21% higher than closest competitor; 100+ awards for excellence – for one company; service delivery 13 times faster than competitors; error-free delivery rate of 99+%; among highest public high school graduation rates in the country
Financial: Revenue doubled in four years; revenue grew 15% per year since 1998; profits up 54% while industry declined 35%
It doesn’t matter what your organization does, you need to improve and get results to justify your existence. Baldrige is a proven approach for achieving performance excellence.