Recent Comments

• Perhaps a stronger word that irrelevant is appropriate. Words such as "ignored" might say more.
  Dr. B | 30Aug10 | More
• I have been working with the NQP criteria, within a TQM context. Since the financial crisis I am still amazed ...
  Arthur Robert | 28Aug10 | More
• I really appreciate you reading my blog and referencing it here. Loved your article. Keep up the great work! Thanks, ...
  Bret Simmons | 21Jul10 | More
• Indicates the apathy of the senior management towards Guests and total disregard to thier work force.
  Pradeep Bajpai | 30Jun10 | More
• It's an interesting topic that has consumed a lot of time with examiners in the Tennessee state program (www.tncpe.org) over ...
  Doug Brock | 2Jun10 | More
• Great articles and compilation of Baldrige winners' data. Thank you. Very useful. Keep up the good work. ...
  Joseph E. Kenol | 16Apr10 | More
• I am a huge fan of your site and I check it regularly. Keep up the good work!
  Jonathan Kone | 12Apr10 | More
• Many companies lose their way after they become successful. The sound of the cash register drowns out the voice of ...
  Gravity Gardener | 11Apr10 | More
• One of my favorite customer service quotes is "You’ll never have a product or price advantage again. They can be ...
  Jack | 16Mar10 | More
• Hi - I want to say thanks for an interesting site about a subject I have had an interest in ...
  Laverna Alger | 11Mar10 | More