The Baldrige Criteria consist of powerful questions, rarely asked, about how an organization functions. If you cannot do a full assessment, here are 10 critical questions for each area addressed by the Criteria that can help you uncover opportunities for improving your management system.
Answer each question as completely and accurately as possible. If the process you describe is not systematic, effective, well-deployed, regularly improved, and aligned with what your organization is trying to accomplish, you have an opportunity for improvement. If your results do not show positive trends and/or good current performance or do not compare well to benchmarks, you have an opportunity for improvement.
Answer all of the questions that follow and you will gain a very good picture of the state of your management system.
10 Critical Questions:
- Your Organization
- Senior Leadership
- Strategic Planning
- Your Customers
- Data, Information, and Knowledge
- Your Workforce
- Process Management
- Results
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