Feature Article

“Little Engine that Could” Win Prestigious Malcolm Baldrige National Quality Award

PEWAUKEE---Boys-with-Science-Experiment“Little Engine that Could” Win Prestigious Malcolm Baldrige National Quality Award

The Pewaukee School District in Wisconsin, a small and innovative public school system and self-described “little engine that could” is one of three organizations selected for the 2013 Malcolm Baldrige National Quality Award. The prestigious award honors performance excellence in education, healthcare and business performance excellence, as the Baldrige program aims to improve three essential pillars of American society – competitiveness, prosperity and well-being of our population.

The tiny school system has only one high school and middle school and two elementary schools, just 2,791students in all, but winning the nation’s highest Presidential honor for performance excellence and visionary leadership was no small feat. The Pewaukee School District, or PSD, was chosen from a pool of applicants for being a leader in “innovative practices, dynamic management, sound financial performance, outstanding employee and customer satisfaction, and a solid commitment to excellence and proven results,” according to Commerce Secretary Penny Pritzker.

In other words, they earned it.

Dr. JoAnn Sternke, the superintendent of schools since 2001, said winning the prize was the result of the collective efforts of the district’s 314 staff members, from teachers and administrators to custodians and cafeteria …

| February 19th, 2014 | Continued

About this Site

The Baldrige.com domain name is made possible by a generous gift to the Baldrige Foundation by Joseph A. DeFeo, CEO Juran Global.

Our goal for Baldrige.com is to build an online community for sharing information and promoting the Baldrige Criteria for Performance Excellence framework.

Baldrige Foundation

The Foundation for the Malcolm Baldrige National Quality Award was created to provide the private sector a means of accomplishing the following Baldrige Award objectives: raise sufficient funds to establish an endowment which, when supplemented by fees from Baldrige Award applicants, would permanently fund the program; oversee the investment of endowment funds; review program accomplishments; disburse required fund to the National Institute of Standards and Technology (NIST); and review the plan and approve associated funds requirements for subsequent years to ensure a successful Baldrige Program. The Foundation has no oversight of the Baldrige Program and no involvement in the award process.

Leaders of prominent organizations have been selected to serve as Board Directors to ensure that the Foundation’s objectives are accomplished. In addition, a broad cross section of organizations from throughout the United States provides financial support to the Baldrige Performance Excellence Program through the Foundation.

To make a gift to the Baldrige …

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VOICES FROM THE FIELD – Cary Hill, MESA (2006 and 2012 Award Recipient)


When Cary Hill joined MESA as COO in 2005, the company had already embarked on their path toward a Malcom Baldrige National Quality Award. Almost immediately, Hill knew he had found a home in MESA, the Tulsa, Okla. manufacturer of cathodic protection systems and pipeline integrity solutions. CEO Terry May was embracing Baldrige practices, the way of life that Hill was familiar with from his work at a previous company.

After several site visits from Baldrige assessors, Hill sensed apprehension in the MESA employees – incorporating Baldrige concepts needed to become an everyday routine for everyone. This challenge meant change in the workplace.

“I think the mistake that a lot of companies make is that they get on this journey and this comes across as something additional to their business,” Hill said. “That’s natural – it is something new. If you haven’t been doing these things, the Baldrige language can seem foreign to a lot of people. But we made the Baldrige way, the way we do business. Our message was that we want to make this a great place to work, and a great place for our customers. We let the employees know that following the Baldrige way was …

19Feb2014 | | 0 comments | Continued
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Can we get a drumroll please? Announcing the Baldrige Foundation as the new steward of the Baldrige.com Web site!

Today, we’re excited to share the news that Joseph A. DeFeo, CEO of Juran Global, has made a gift of Baldrige.com to the Baldrige Foundation. Think about it. There is only one Baldrige.com domain name in the world. The Foundation is proud to be the new steward of that domain name. We and the Baldrige community are grateful to Joseph DeFeo for this generous and exciting legacy.

Stewarding the Good Work of Joseph DeFeo

Fans of Baldrige.com, be assured that our commitment is to honor Joseph DeFeo’s generous gift by ensuring that Baldrige.com continues to be a site for sharing information and promoting the Baldrige Criteria for Performance Excellence framework.

The Foundation is working with the Baldrige Performance Excellence Program to post feature articles on topics that are important to you. We will keep the Comments feature so you can tell us how we are doing, make suggestions, and cheer us on!

New Feature

One new column is called: Voices in the Field. You will love this feature because it posts lessons from the trenches that are written by you. Let us hear your voice, share a lesson, tip, or insight. Go to Resources and click on …

18Nov2013 | | 1 comment | Continued
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Juran Donates Baldrige.com to Baldrige Foundation

BOSTON, MA, November  1, 2013: Juran Global (“Juran”), a leading international business process management consulting firm specializing in delivering measurable breakthrough results, is pleased to announce the donation of the website www.Baldrige.com to the Foundation for the Malcolm Baldrige National Quality Award, Inc. The Baldrige Foundation provides governance, stewardship, and continued assurance of the use of private philanthropic money for the sustainability and growth of the Baldrige Performance Excellence Program.

Joe Defeo

Baldrige.com presently offers insights and information on the Baldrige Framework as an archetype for performance excellence. “We are deeply grateful for the Juran Institute’s domain name gift. It will be used to expand the awareness of the use of the Baldrige Criteria for Performance Excellence in helping organizations of all sizes and sectors to improve their performance,” said Dr. P. George Benson, Chair of the Foundation for the Malcolm Baldrige National Quality Award. “It will also make available resources to achieve performance excellence.”

“Our belief is that the United States and most countries around the world need the Baldrige Criteria to help ensure that their countries remain competitive around the globe for decades to come,” said Joseph A. DeFeo, Juran Global President and CEO. “The Award named to recognize Malcolm …

18Nov2013 | | 0 comments | Continued
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