Transform Your Organization

The Baldrige Criteria and assessment processes help organizations identify, understand, and manage the factors that determine their success.

Baldrige is relevant for all types and sizes of organizations and is being used by healthcare organizations, manufacturers, service companies, small businesses, K-12 school districts, colleges and universities, government agencies, non-profits, and others.

The greatest interest in the Baldrige process comes from healthcare. In recent years, half of all applicants for the Baldrige Award have come from the healthcare sector. To find out more about how your hospital or medical center can benefit from Baldrige or from the Magnet services I provide, please click on "Healthcare Providers" above.

My work with five Baldrige Award winners suggests several characteristics of high-performing organizations including:

• A genuine concern for people that includes employees, patients, customers, students, physicians, suppliers, community members, and stockholders
• An unflagging desire to improve in every possible way
• A deep commitment to learning from world-class organizations, competitors, customers, patients, students, and suppliers
• A clear alignment of strategies, processes, and activities with vision and mission
• A wise use of data and information to measure and improve performance
• A strong position as leaders in their fields

Your organization can acquire or strengthen these characteristics by integrating the Baldrige management model. Use the links at left to find out more about Baldrige and how your organization can benefit from it.